FIRST-CLASS PRODUCT • v2.3
RestaurantOS
The front-of-house, reservations, floor, guest experience, loyalty, events and service-intelligence centre for the modern Irish pub.
GUEST EXPERIENCE HEALTH96%
Excellent service. Two delayed tables and one unresolved guest concern require attention.
182Expected Covers
74Reservations
11 minAverage Wait
4.8/5Guest Rating
91%Table Utilization
$38.40Average Spend
Service Readiness
96%
Peak window: 6:30–8:15 PM
Priority Risks
Table 14 delayed
22 minutes since order
22 minutes since order
Patio capacity
Weather may reduce seating after 7 PM
Weather may reduce seating after 7 PM
Birthday party arrival
28 guests at 6:45 PM
28 guests at 6:45 PM
Ask Paddy Brief
“Move two walk-ins to the lounge, prioritize Table 14, and assign an additional server to the patio before 6:30 PM.”
Tonight's Service Timeline
4:00 PMPre-shift briefing
5:30 PMDinner service begins
6:45 PMPrivate birthday booking
7:00 PMTrivia Night registration
8:15 PMPeak-service review
Revenue Opportunities
Whiskey flight upsell+$640
Dessert conversion+$420
Private booking deposit+$1,200
Potential tonight+$2,260
Live Floor & Table Management
Current table status, capacity, server ownership and service stage.
Select a table
Choose a table to view guests, service stage, spend and notes.
New Reservation
Upcoming Reservations
Add to Waitlist
Live Waitlist
Guest Profiles
Preferences, visit history, spend, allergies, occasions and service recovery.
11m
Average Ticket Time
7m
Drink Delivery
91%
On-Time Tables
Service Pacing by Zone
| Zone | Tables | Average Pace | Status |
|---|---|---|---|
| Main Dining | 18 | 62 min | On Track |
| Patio | 9 | 71 min | Watch |
| Bar | 16 | 44 min | On Track |
Guest Feedback
Record Service Recovery
2,864
Loyalty Members
38%
Repeat Guests
$52.10
Member Spend
Loyalty Campaigns
Irish Whiskey Passport412 members • 68% engagement
Birthday Club184 upcoming birthdays
Event & Private Booking Planner
Upcoming Events
Server Performance
Guest feedback, average spend, upselling, table pace and training.
| Server | Average Spend | Rating | Upsell | Status |
|---|---|---|---|---|
| Sydnee | $44.20 | 4.9 | 28% | Excellent |
| Michael | $39.80 | 4.7 | 21% | Strong |
| Emma | $34.60 | 4.5 | 14% | Coach |
ASK PADDY • GUEST EXPERIENCE INTELLIGENCE
What would you like to know?
Ask about reservations, wait times, service pacing, guest satisfaction, loyalty, events or server performance.