IT Help Desk
Remote troubleshooting, clear staff guidance, incident ownership and escalation through to resolution.
Devices · software · user support🔎
🏡 My Pub
🍀 Ask Paddy
KJ
Kevin
Knowledge Member
IRISH PUB WORLD SERVICES
Technology support built specifically for pubs.
From Wi-Fi and payment terminals to staff devices, cybersecurity and new-site openings, TechCare helps keep your technology connected, secure and ready for service.
🌍 Global remote support🤝 Coordinated local assistance🍺 Hospitality-focused
One support partnerAcross front-of-house and back-office technology
One technology recordAssets, suppliers, warranties and support history
One knowledge layerGuidance, training and troubleshooting in My Pub
THE TECHCARE SERVICE SUITE
Talk to TechCare →Everything a modern pub needs to stay connected.
Practical support for the systems that affect guests, staff and daily trading.
Wi-Fi & Networks
Secure guest Wi-Fi, protected business networks, connectivity monitoring and backup internet planning.
Guest Wi-Fi · LAN · resiliencePOS & Payments
Support coordination for tills, card terminals, kitchen screens, printers and the vendors behind them.
POS · payments · printers · KDSCybersecurity
Device protection, updates, account security, backups, phishing awareness and incident preparation.
MFA · patching · backup · recoveryEmail & Microsoft 365
Accounts, shared files, permissions, collaboration and secure onboarding or offboarding of employees.
Email · files · access · licensingOpenings & Refurbishments
Technology planning, supplier coordination, installation readiness and go-live support for new venues.
Design · vendors · launch readinessCCTV, Music & Screens
Connected-system support for security, licensed music, digital menus, displays and management access.
CCTV · audio · digital signageMulti-Site Management
A consistent technology standard, asset view and support model across every pub in the group.
Standards · reporting · lifecycle
WHY HOSPITALITY IT IS DIFFERENT
Support has to understand the trading moment.
A printer fault at 10:00 AM is inconvenient. The same fault during Friday dinner service can stop orders reaching the kitchen. TechCare connects the technical issue to the operational impact.
HOW TECHCARE WORKS
A simple path from technology confusion to control.
Assess
Understand your locations, systems, suppliers, risks and immediate priorities.
Stabilise
Resolve urgent weaknesses, document the environment and create recovery plans.
Support
Give managers and teams one clear place to request help and follow progress.
Improve
Review performance, lifecycle, security and opportunities to simplify technology.
CONNECTED TO MY PUB
Your complete technology health view.
Each supported device becomes a living My Pub record—connected to its location, supplier, warranty, support history, troubleshooting guidance and staff training.
- See every technology asset by location
- Find the right fix, supplier or warranty quickly
- Track recurring incidents and ageing equipment
- Give staff role-appropriate guidance through Ask Paddy
SUPPORT DESIGNED TO SCALE
Choose the right level of partnership.
Final inclusions and response windows will be agreed before service launch.
Pub Essentials
For independent pubs that need a dependable starting point.
- Remote help desk
- Device and account support
- Cybersecurity essentials
- Technology asset register
- Annual technology review
Managed Pub IT
For operators who want TechCare to coordinate the full environment.
- Everything in Pub Essentials
- Proactive monitoring
- POS and vendor coordination
- Backup and recovery oversight
- Regular technology-health reviews
Multi-Site Partnership
For growing groups that need consistency, visibility and governance.
- Everything in Managed Pub IT
- Group technology standards
- Central asset and incident reporting
- Opening and refurbishment support
- Technology roadmap and lifecycle planning
Service availability, operating hours, on-site coverage and response targets will vary by country and agreed support plan.
LAUNCHING SOON
Let’s understand your pub’s technology.
Register your interest or request an initial technology review. We’ll use your priorities to shape the right TechCare support path.
✓ No obligation✓ Pub-specific conversation✓ Single or multi-site